2708 American Dr.
Troy, MI 48083
Paul Brotz is the Industry Co-Chair for the Detroit PCC. He has over 21 years of experience in working with the Detroit Area Postal Customer Councils.
Mr Brotz has over 30 years of experience in the mailing and shipping industry, in 1985 he started working for a local mail order tool company and in 1992 began work for an international mailing organization. He was involved in the start-up of a local Presort Company and helped grow it to be one of the largest in the area.
He has been active in many local civic activities which has included coaching girls’ basketball at Salem High School. He is a graduate of Cleary University.
1401 W. Fort Street
Detroit, Mi 48233
Derron M. Bray is the Executive Postmaster, Detroit Post Office, Great Lakes Area. He serves as the 35th Postmaster of the City of Detroit, since being established in 1802.
Derron began his postal career in 1993 as a mail handler at the Detroit Bulk Mail Center. He entered the management ranks shortly thereafter, graduating from the Detroit District’s first Associate Supervisor Program in 1996.
Derron has served the Detroit metropolitan area in delivery and customer service management positions of increasing responsibility including Supervisor, Customer Services; Manager, Customer Services; Manager, Delivery and Customer Service Programs; and Manager, Operations Programs Support. Derron has also been detailed in Postmaster and Post Office Operations Manager positions in the Great Lakes Area. He served in his first executive detail assignment as the Acting Executive Post Office Operations Manager for Chicago District.
Derron has been successful in keeping the team focused and working on improving service in his most recent detail assignment as the Acting Detroit Postmaster. Delivery and customer services in Detroit District are trending in a positive direction, due to Derron’s knowledge of the Detroit metro area and support of service improvement initiatives.
Derron attended Wayne State University and received an Honorable Discharge for his two-term service as a member of the United States Air Force. Derron is a graduate of the Advanced Leadership Program, and he is Lean Six Sigma Green Belt certified.
United States Postal Service
1401 W Fort St 10th Fl
Detroit, MI 48233
Tim began his Postal career in 1994 as a Parcel Post Distribution Clerk at the Detroit P&DC. He has served as Customer Service Operations, Postmaster in Taylor and Ann Arbor, Manager at the Detroit NDC, Detroit Processing & Distribution Center and Senior Plant Manager, Greater Michigan District. Tim holds an associate’s degree in Management from the University of Maryland. He has served in the United States Army for eleven years, and earned certificates from the U.S. Army’s Logistics Management College. Tim is a graduate of the USPS Advanced Leadership Program, and he has completed the Lean Six Sigma Green Belt executive training. Tim is the Marketing Manager for the Detroit District.
Zeal Credit Union
17250 Newburgh Rd
Livonia, MI 48152
An active executive board member of the Detroit PCC and the former Southeast Michigan PCC since 2007 and received the 2015 Detroit PCC Industry Member of the Year. I have coordinated several of the PCC Golf Outings and tracked and reported on the status of the PCC Gold Level requirements – the Detroit PCC has achieved the National Postal Customer Council Requirements for the Gold Level 5 consecutive years and we have achieved the Platinum Level for 2016 and 2017.
I am the Product Development Coordinator at Zeal Credit Union and the former Marketing Director at the Priority Community Credit Union serving the USPS employees of southeast Michigan. I have worked in the financial industry for over 30 years. I am licensed in the State of Michigan as a producer for Accident and Health and Life Insurance and administer the group dental insurance plans for Zeal Credit Union members. I earned my Bachelor of Management Degree from the University of Phoenix-Michigan in 1997.
Director of Communications
1911 Woodslee Drive
Troy, Michigan 48083
Lisa has been in business administration for 8 years, with the most recent years focused on servicing utilities across the nation as an Account Manager for Utilitec (large Mail Service Provider). Lisa manages multiple key client accounts including municipal entities and private member-owned coop utilities. Lisa is the postal liaison on behalf of her company and has enjoyed the growth and opportunities allowed via PCC participation.
3800 Greenfield Road
Dearborn, MI 48120
Stephanie began her postal career in 1994 as a city letter carrier. She has also held the A/Supervisor Customer service until she entered the ASP program, from which she graduated as an Associate Supervisor in Trenton. Shortly thereafter, she was promoted to the Redford Branch, where she worked as a Supervisor in Mail Processing, Finance, and Delivery.
During her career, has held titled positions as manager in level 20 - 22 Post offices in 482, CSOM 2 and is currently Post Office Operations Manager 2 and is currently on a 90 day detail as Postmaster of Detroit which began February 20, 2016. In addition, she served as a member of the USPS/NALC Joint Safety Committee and currently on the Key Resource Board for the Detroit District, has served on many review board fro Level 17 - 24 positions. Stephanie has her Associates Degree in Business Administration for University of Phoenix. She graduated from the Management Leadership Program Class 21 in March 2014 and achieved Lean Six Sigma Green Belt Status in 2015
Dan Lesperance joined the Postal Service in Belleville, Michigan in 1993 as a mail processing clerk and then as a retail window clerk. He was promoted to the Business Development Team as a Small Business Specialist and eBay Days Instructor where he learned Mailing Requirements, Customer Relations, and Selling Skills. Later he was promoted to the USPS Headquarters Field Sales Team, where he worked as a Business Solutions Specialist and Sr. Specialist. He next took a position as Customer Relations Coordinator for the City of Detroit, which handles a variety of customer service activities for both internal and external customers. Currently, Dan is the Detroit District Retail Manager overseeing the Retail Customer Experience at all of the Metro-Detroit Post Offices and does events surrounding stamp releases out in the communities. Dan brings with him a wide variety of knowledge and experience and will be an asset to our customers in the Metro-Detroit area.
Royal Oak Post Office
200 W Second St
Royal Oak, MI 48068
Shannon has 26 years of postal experience. The first eight years of her career were spent at a processing and distribution center, where she unloaded trucks, drove a forklift and sorted sacks filled with direct mail. When she joined the management ranks, she worked in marketing and public affairs, helping customers and employees alike understand the mission, the products and the services the Postal Service provides. This broad base of experience laid a great foundation for her current role as Customer Relations Coordinator, where she works closely with customers to help them use the mail to grow their businesses and investigates issues that impact their ability to do so.
United States Postal Service
2075 W Stadium Blvd
Ann Arbor, MI 48106
Carol Zarek joined the Postal Service in Detroit Michigan in 1992 as a mail processing clerk and then as a retail window clerk. She then was promoted to the Business Center as a Sales Associate where she learned Mailing Requirements, Customer Relations, and Communication Skills. Later she was promoted to the Business Service Network, BSN, where she worked as a Specialist, Sr. Specialist, and A/Manager. As a Customer Relations Coordinator for the City of Detroit, she handled a variety of customer service activities for both internal and external customers. Currently she holds the position of Business Development Specialist where the main focus is to attract new business by growing the business of existing clients through marketing and sales. Carol brings with her a wealth of knowledge and experience and will be an asset to our customers in the Michigan area.
United States Postal Service
1401 W Fort St Room 1006
Detroit, MI 48233-9988
Lisa joined the Postal Service in 1994 in Troy Computerized Forwarding Site. In 2000, she was promoted to Consumer Affairs Clerk in SE MI Consumer Affairs Office. As a Consumer affairs Clerk she assisted residential and small business customers with their mailing needs. In 2007, she was promoted to Business Service Network Representative. Lisa was detailed as Manager, Consumer and Industry contact. Lisa overseas the Customer Experience for business customers. Lisa brings with her a wide variety of knowledge and experience and will be an asset to our customers in the Metro-Detroit area.