United States Postal Service
1401 W. Fort St. RM 1017
Detroit, MI 48233-9998
Tracy began her postal career in 1993 Small Parcel Bundle Sorter at the GWY and then as Sales Service Associate in Customer Service, Redford Post Office. Tracy has held several detailed positions A/Supervisor CSS and Call Center, A/Manager, and recently A/HR Staffing Specialist. Tracy was promoted to Customer Relations Coordinator in 2015 where she has worked closely with residential customers and the business community. She is Yellow Belt Certified and Bronze certified through Analytics University as well as being a team member of the Detroit Transformation Team where she assisted in improving the Customer Experience for both our residential and business customers. Tracy has a wide variety of postal knowledge and experience.
USPS
3800 Greenfield Road
Dearborn, MI 48120
Stephanie began her postal career in 1994 as a city letter carrier. She has also held the A/Supervisor Customer service until she entered the ASP program, from which she graduated as an Associate Supervisor in Trenton. Shortly thereafter, she was promoted to the Redford Branch, where she worked as a Supervisor in Mail Processing, Finance, and Delivery.
During her career, has held titled positions as manager in level 20 - 22 Post offices in 482, CSOM 2 and is currently Post Office Operations Manager 2 and detailed as Postmaster of Detroit February 20, 2016. She has also detailed as the Manager of Operation Program Support in 2020. In addition, she served as a member of the USPS/NALC Joint Safety Committee and currently on the Key Resource Board for the Detroit District, has served on many review board fro Level 17 - 24 positions. Stephanie has her Associates Degree in Business Administration for University of Phoenix. She graduated from the Management Leadership Program Class 21 in March 2014 and achieved Lean Six Sigma Green Belt Status in 2015 and has also completed the Advance Leadership Program (ALP)
USPS
1401 W. Fort Street
Detroit, Mi 48233
Derron M. Bray is the Executive Postmaster, Detroit Post Office, Great Lakes Area. He serves as the 35th Postmaster of the City of Detroit, since being established in 1802.
Derron began his postal career in 1993 as a mail handler at the Detroit Bulk Mail Center. He entered the management ranks shortly thereafter, graduating from the Detroit District’s first Associate Supervisor Program in 1996.
Derron has served the Detroit metropolitan area in delivery and customer service management positions of increasing responsibility including Supervisor, Customer Services; Manager, Customer Services; Manager, Delivery and Customer Service Programs; and Manager, Operations Programs Support. Derron has also been detailed in Postmaster and Post Office Operations Manager positions in the Great Lakes Area. He served in his first executive detail assignment as the Acting Executive Post Office Operations Manager for Chicago District.
Derron has been successful in keeping the team focused and working on improving service in his most recent detail assignment as the Acting Detroit Postmaster. Delivery and customer services in Detroit District are trending in a positive direction, due to Derron’s knowledge of the Detroit metro area and support of service improvement initiatives.
Derron attended Wayne State University and received an Honorable Discharge for his two-term service as a member of the United States Air Force. Derron is a graduate of the Advanced Leadership Program, and he is Lean Six Sigma Green Belt certified.
USPS
1401 W. Fort St 10th FL
Detroit, MI 48233-9998
Patricia began her postal career in 1993 as PTF City Carrier at Brightmoor Station. She has held several detailed positions to include Plant Mgr., Detroit P&DC: Postmaster, Detroit: Customer Service Supervisor and CSOM for Area 1 and 2. Throughout her postal career, she has also held the following titled positions: Associate Supervisor, Customer Service Supervisor and Operations Manager-Area2. Patricia is an MLP graduate, green belt certified and bronze certified from Analytics University. She has completed and certified training in PDM. Patricia holds a Bachelor’s in Public Administration from Central Michigan University. She recently was promoted to Manager, Marketing, Detroit District, September 2018.
Delivery Point Mail Services
2500 Enterprise Dr. #10
Allen Park, MI 48101-3528
Paul Brotz is the Industry Co-Chair for the Detroit Postal Customer Council. Mr. Brotz has been collaborating with the United States Postal Services for the past 35, which includes over 25 years of membership with the Detroit Area Postal Customer Councils.
With well over 30 years of experience in the mailing and shipping industry, Mr Brotz is well versed in helping customers and members alike with all of their different mailing requirements. He has been involved with both start-up and existing mailing organizations in helping them grow their business by using the United States Postal Service. Currently he is the COO of Delivery Point Mail Services a Mail Service Provider and workshare partner for parcels and letters.
He is active in many local civic activities which has included coaching girls’ basketball at Salem High School. He is a graduate of Cleary University.
United States Postal Service
1401 W. Fort St.
Detroit, MI 48226
Donald D. Dombrow Jr. was named acting Postmaster, Detroit, MI, Retail and Delivery Operations, Detroit District in August 2020.
In this role, Dombrow is responsible for overseeing operations for customer service and retail operations for thirty stations/branches, 796 Delivery Routes serving 366 thousand customers. The City of Detroit covers the (482) area within the Detroit District. He is responsible for the safety and health of a team of more than 1,200 employees. The Detroit Post Office generated over $287 Million in revenue in 2020 with a total operating budget of $4.7 Million.
Prior to this role, Dombrow served as Manager, Delivery Programs Support for the Great Lakes Area, overseeing operational programs and strategies for 13 Districts. He has held positions as Manager, Operations Programs Support, Manager, Post Office Operations, Postmaster in levels 20-24, and held acting roles as Manager, HR, Manager, Marketing, and District LSS Coordinator, all in the Detroit District.
Previously Dombrow was responsible for managing the implementation of new and modified operations programs and procedures to ensure consistent application of national policies throughout the Detroit District. Focusing on engagement and Lean initiatives he recognized areas for improvement and recommended changes to improve operational efficiency and service.
Dombrow is a Veteran of the United States Air Force. While in the Air Force Dombrow attended the City College of the Air Force and while serving in Europe served as Secretary and Vice President of Toastmasters International at the Hahn AB in Germany. He is a graduate of Executive Foundations, the Advanced Leadership Program, and is Green Belt Certified
Dan Lesperance joined the Postal Service in Belleville, Michigan in 1993 as a mail processing clerk and then as a retail window clerk. He was promoted to the Business Development Team as a Small Business Specialist and eBay Days Instructor where he learned Mailing Requirements, Customer Relations, and Selling Skills. Later he was promoted to the USPS Headquarters Field Sales Team, where he worked as a Business Solutions Specialist and Sr. Specialist. He next took a position as Customer Relations Coordinator for the City of Detroit, which handles a variety of customer service activities for both internal and external customers. Currently, Dan is the Detroit District Retail Manager overseeing the Retail Customer Experience at all of the Metro-Detroit Post Offices and does events surrounding stamp releases out in the communities. Dan brings with him a wide variety of knowledge and experience and will be an asset to our customers in the Metro-Detroit area.
United States Postal Service
2351 Bellingham Drive
Troy, MI 48083
Lisa T. Mitchell, Field Sales Representative, Detroit District since August 2019. I began my career with the United States Postal Service as a Mark-up Clerk, March 25, 2000. During my 20 year tenure, I've held many positions and have had the pleasure of working in various departments. Including, but not limited to; Human Resources, Labor Relations, Local Services, Finance, Operations Programs Support, In-Plant Support, Equal Employment Opportunity, and the Customer Care Center. I've also, had the pleasure of being a Mail Carrier, Mail Processor, and a Packer Warehouseman at the Material Distribution Center (MDC) in Topeka, KS.
I am most proud of being a Wife, Mother, and Grandmother. I love spending quality time with my family. In my spare time I love to travel, cook, and read.
Pitney Bowes
37300 Ecorse Rd Suite 100
Romulus, Michigan 48174-1352
Bob has been a part of the Detroit mail industry scene for 36 years. He is currently the Operations Manager of Pitney Bowe in Romulus. He started as an office employee in 1985 for a local mailing company and has worked his way through the administrative and production end of the industry giving him the well rounded experience needed to manage in today’s environment. His roots are in Southwest Detroit where he stayed until he left to attend Western Michigan University. He currently resides in Brownstown Twp. with his girlfriend Toni Adler and their 2 Yorkies, Max and Sasha. In his spare time he enjoys a relaxing day on the golf course with his friends.
Zeal Credit Union
17250 Newburgh Rd
Livonia, MI 48152
An active executive board member of the Detroit PCC and the former Southeast Michigan PCC since 2007 and received the 2015 Detroit PCC Industry Member of the Year. I have coordinated several of the PCC Golf Outings and tracked and reported on the status of the PCC Gold Level requirements – the Detroit PCC has achieved the National Postal Customer Council Requirements for the Gold Level 5 consecutive years and we have achieved the Platinum Level for 2016 and 2017.
I am the Product Development Coordinator at Zeal Credit Union and the former Marketing Director at the Priority Community Credit Union serving the USPS employees of southeast Michigan. I have worked in the financial industry for over 30 years. I am licensed in the State of Michigan as a producer for Accident and Health and Life Insurance and administer the group dental insurance plans for Zeal Credit Union members. I earned my Bachelor of Management Degree from the University of Phoenix-Michigan in 1997.
United States Postal Service
1401 W. Fort St., 10th Floor
Detroit, MI 48233
I joined the United States Postal Service in 2007, as a City Letter Carrier at the River Rouge Post Office. In 2011, I became an Acting Delivery Supervisor at River Rouge, under the mentorship of Manager Michelle Lewis. I am now Acting Customer Relations Coordinator for Area II in the city of Detroit, overseeing customer service and revenue-related concerns for the Post Offices on the west side of the city. I have held this position since July 2012, reporting directly to Postmaster Lloyd Wesley, Jr. I am also a USPS Board member of the Detroit Postal Customer Council (PCC), with active involvement in the planning of and participation in the PCC's varied events throughout the year. I have been happily married since June 2012 to Jerrod A. Rabb. In March 2014, we welcomed a daughter, Michaela, who joined my stepsons Jerrod, Jr. and Kendall to make us a family of five.
United States Postal Service
1401 W Fort St RM M-156-8
Detroit, MI 48233-9988
Lisa joined the Postal Service in 1994 in Troy Computerized Forwarding Site. In 2000, she was promoted to Consumer Affairs Clerk in SE MI Consumer Affairs Office. As a Consumer affairs Clerk she assisted residential and small business customers with their mailing needs. In 2007, she was promoted to Business Service Network Representative. Lisa was detailed as Manager, Consumer and Industry contact. Lisa overseas the Customer Experience for business customers. Lisa brings with her a wide variety of knowledge and experience and will be an asset to our customers in the Metro-Detroit area.
United States Postal Service
1401 W Fort St 10th Fl
Detroit, MI 48233
Tim began his Postal career in 1994 as a Parcel Post Distribution Clerk at the Detroit P&DC. He has served as Customer Service Operations, Postmaster in Taylor and Ann Arbor, Manager at the Detroit NDC, Detroit Processing & Distribution Center and Senior Plant Manager, Greater Michigan District. Tim holds an associate’s degree in Management from the University of Maryland. He has served in the United States Army for eleven years, and earned certificates from the U.S. Army’s Logistics Management College. Tim is a graduate of the USPS Advanced Leadership Program, and he has completed the Lean Six Sigma Green Belt executive training. Tim is the Marketing Manager for the Detroit District.
United States Postal Service
1401 W FORT ST RM 1017
DETROIT, MI 48233
Carol Zarek joined the Postal Service in Detroit Michigan in 1992 as a mail processing clerk and then as a retail window clerk. She then was promoted to the Business Center as a Sales Associate where she learned Mailing Requirements, Customer Relations, and Communication Skills. Later she was promoted to the Business Service Network, BSN, where she worked as a Specialist, Sr. Specialist, and A/Manager. As a Customer Relations Coordinator for the City of Detroit, she handled a variety of customer service activities for both internal and external customers. She held the position of Business Development Specialist where the main focus is to attract new business by growing the business of existing clients through marketing and sales. Currently, Carol has returned to her roots as the Customer Relations Coordinator for the City of Detroit and brings with her a wealth of knowledge and experience and will be an asset to our customers in the Michigan area.
Pitney Bowes Presort Services
37300 Ecorse Road Suite 100
Romulus, MI 48174-1352
Norman Zatorski received his bachelor’s degree in management from Western Michigan University while working summers in the printing and direct mail industry. Norman was essentially raised in the industry from a young age as his stepfather, who raised him, was a pioneer of the Metro-Detroit market.
Norman got his feet wet in the industry by sweeping floors before rising through the ranks of production, data management, customer service and sales. He is a current USPS certified Mail Design Professional (MDP) and has received numerous USPS certificates over his many years in the industry.
As a proud father of one son and one daughter, Norman often spends his time in a bowling center or on the water creating memories with his family. He was a gifted bowler when he was younger and has coached hundreds of people throughout the years. Norman bowled his first 300 game at 20 years old and his son bowled his at just 17 years old. Although his daughter is still working hard at her game, Norman sees a perfect game in her future as well.
