Our Mission is to...

• Promote local cooperation and support and to foster a close working relationship between the U.S. Postal Service and all businesses that use the mail to communicate and interact with their customers.
• Share information and facilitate the exchange of ideas about new and existing Postal Service Products, programs, services, and procedures that affect all businesses that use the mail; and
• Help PCC members and their organizations grow and develop professionally through focused educational programs.

Any mailer or persons presenting mail in the Detroit District Area may belong. Also, postal service representatives shall be recognized as associate members of the Council.

The Postal Customer Council (PCC) program began more than 30 years ago with the formation of local mail users councils. The Post Office Department organized the councils to improve communication between postal customers and local postal managers. The councils' rallying call was a "Mail Entry" campaign, designed to regulate the flow of local mail.

Postal volume in 1961 was characterized by large swells after 5 p.m., when most of the business mail was deposited. This evening rush was getting larger and straining processing capacity. The concept of working with customers to get mail earlier in the day was realized through the Mail Early campaign and the creation of mail users councils, also known as "Citizens Advisory Councils." The name "Mail Users Councils" lasted for nearly a decade until it was changed in 1971 to "Postal Customer Council".

Once postal customers and local postal managers began working together under the council framework, both groups found that many problems could be resolved easily. Processing and delivery improved, and postal resources and equipment were used more productively.

The importance of postal customer councils has grown since the early 1970s. Today, more than 144 councils with some 7,500 members are active across the nation. Through regular meetings, mailer clinics, and seminars, PCC members are kept abreast of the latest postal developments and work closely with local post offices to make mail services more efficient.

The Postal Service stands behind the PCC program, an important avenue for improving service and understanding mailers' needs. The Postal Service supplies speakers and resources for PCC presentations and, because we share the members' interest in efficient and economical mail service, we encourage business mailers to take part in PCC’s whenever they can.

• Networking - Hear how to put others' best practices to use for you.
• Information - Help your business be more productive.
• Communications - Interact with mailers, vendors, and Postal Service personnel.
• Education - Learn how the Postal Service can help your business become more profitable.

All businesses that use the mail as communication and fulfillment media with their customers will benefit from the PCC's regular networking forums by maintaining a close working relationship with their postmasters and other Postal Service managers. These events provide opportunities to meet other mailers, mailing experts, vendors from the mailing and fulfillment industry, and managers from the Postal Service to discuss issues that affect a single business or the whole mailing industry.

PCC members communicate information, ideas, and best-practice suggestions on new Postal Service products and services and their own internal operations. This interaction provides productive money-saving and revenue-generating ideas to enhance their use of Postal Service products and services to meet their business needs.

Your PCC membership brings you a working relationship with PCC members from other parts of the country. Many members who meet at PCC events form close bonds of cooperation, and they frequently host multi-PCC events/expositions to share insight into various Postal Service processes, programs, and issues and to provide advice on improving their mail centers, marketing strategies, transportation issues, and logistics functions. Many PCC members even provide help by sharing equipment and knowledge at critical mailing times.